Terms and conditions

Prices
All prices in the Elvaco webshop are stated excl. VAT. In case of price changes, the price applicable to the customer's order applies.

Information
Shopping in Elvaco webshop requires a registered company with an organization number. You also need a registered account. Orders made in the name of another person without his/hers consent, or in any other way that causes us to suffer financial or other damage will be reported to the police.
We try to convey as fair and informative images of our products as possible, but we reserve the right to misprints and errors in information and specifications for all of our products and services. All images on our site should be considered as illustrations and we cannot guarantee that the image reflects the exact appearance of the product. These general terms apply unless otherwise agreed in writing between the parties.

Order confirmation
A confirmation of receipt of order will be sent to the e-mail address provided in the order. After reviewing the order and desired delivery date, an order confirmation will be sent to the same e-mail address.

Shipping cost
Shipping cost is shown in the cart before the order is confirmed.

Not paid invoice
Payment must be made within 30 days of invoice date. In case of reminder, a penalty interest will be applied and upon further delay the case will be filed for debt collection.

Complaints
If a delivered product is defective you must send an email to rma@elvaco.se no later than 14 days after delivery. For credit/exchange should Elvaco be contacted by telephone or email BEFORE the product is returned. A detailed error description should be sent to Elvaco along with the product. Do not forget to state your name, phone number and order number.

Warranty
For warranty cases, 1 year warranty applies to all products. In cases where our suppliers provide extended warranty time to us, the customer will of course take part of it. In cases where the warranty is stipulated through a framework agreement, that agreement is also applicable at purchase through Elvaco webshop.

Products with Security keys
When purchasing products that requires security related information, to ensure secure communication and integrity of data, Elvaco has a KMS (Key Management System) to distribute security related information. Information how to use Elvaco KMS will be distributed to assigned recipient at dispatch of the goods from Elvaco warehouse. The Elvaco KMS has a function where the security related information can be claimed (take ownership and expose the security related information). As soon as the security related information has been exposed (products claimed) NO return of goods is possible. The reason for this is that the keys are hardcoded to a security chip on each device and cannot be changed. Please, make sure that You are the end user of the device before claiming (exposing) the security related information in Elvaco KMS.

Delivery rules
In the event of a disagreement, please refer to the Nordic Delivery Terms (NL17) for sales to Denmark, Finland, Norway and Sweden. For sales to countries other than the listed countries, Orgalime General Conditions S 2012 apply.

 Within the EU and Norway and Switzerland, DAP (Delivered at Place) applies
Outside the EU, Norway and Switzerland, FCA (Free Carrier) applies

Read more about our General Conditions here.